Privacy Policy

Information We Collect

When you use Platen, we collect information necessary to provide the service, including:

• Email address (for account access and communication)
• Order details you provide (such as order IDs, buyer names, and notes)
• Design files you upload
• Production specifications associated with your orders

We do not collect information unrelated to providing the Platen service.

How We Use Your Information

We use your information to:

• Process custom orders and generate production files
• Store your designs for reuse across orders
• Communicate with you about your account and orders
• Maintain and improve Platen's reliability and performance

We do not use your data for advertising.

File Storage

Your design files are stored securely so they can be reused across orders.

Completed order files are stored for 30 days after delivery. After this period, completed files may be deleted unless you choose optional long-term storage.

You can download your completed files at any time during the storage period.

Data Sharing

We do not sell your data.

We share information only when necessary to operate Platen, including:

• With trusted service providers (such as hosting and email services)
• When required to comply with applicable laws or legal requests

Service providers are permitted to use your information only to perform services on our behalf.

Your Rights

You have the right to:

• Access the personal data associated with your account
• Download your design files and completed order files during the storage period
• Delete your account and associated data
• Request corrections to inaccurate information

Requests can be made by contacting us at the address below.

Security

We use industry-standard security measures to protect your data.

Your files are encrypted in transit and at rest. No system is completely secure, but we take reasonable steps to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you via email or within the service.

Contact

If you have questions about this Privacy Policy, contact us at: privacy@useplaten.com