Privacy Policy

When you use Platen, we collect information necessary to provide the service:

• •Email address (for account access and communication)
• •Order details you provide (buyer names, order IDs, notes)
• •Design files you upload
• •Production specifications for your orders

We use your information to:

• •Process your custom orders and generate production files
• •Store your designs for reuse across orders
• •Communicate about your orders and account
• •Improve Platen's reliability and performance

Your design files are stored securely for reuse across orders.

Completed order files are stored for 30 days after delivery. After 30 days, files may be deleted unless you choose long-term storage.

You can download your files at any time during the storage period.

We do not sell your data.

We share information only when necessary:

• •With service providers who help us operate Platen (hosting, email delivery)
• •When required by law

You have the right to:

• •Access your data
• •Download your files
• •Delete your account and associated data
• •Request corrections to your information