Everything you need to know about Platen
Platen is software. It runs a fixed production process that takes your designs and order details and returns print-ready files.
The order pauses. Platen identifies what's missing and can request that specific information before production continues.
Platen can request missing production details when required. These requests are limited to specific fields. You remain in control of the buyer relationship.
For each order, Platen delivers a packaged set of print-ready files. Each delivery includes the required assets for that order, prepared based on the order's specifications, ready to send to your printer or production partner.
You don't have to. Platen checks files before delivery so most sellers don't need to review them again. If you prefer, you can always review the files and have the final say before fulfillment.
Completed order files are stored for 30 days after delivery. This gives you time to fulfill the order, resend files if needed, or review them later.
After 30 days, completed order files may be removed unless you choose to keep them stored in Platen. Many sellers download files and move them to their own storage once an order is fulfilled.
No. Long-term storage of completed order files is optional. Design storage is included.
Yes. You can download your designs and completed files at any time during the storage window.
No. Platen assumes your designs already exist. It helps with production and fulfillment after the order comes in.
Get started and try Platen on one order.